About
Currently based in Los Angeles, CA, I am an innovative and results-oriented Junior Product Manager with a strong foundation in design, computer science, and the humanities. As a creative and nonlinear thinker, I excel at crafting exceptional user experiences through unique problem-solving strategies. At New Vision Imaging, Inc., I manage and optimize digital experiences for StepRepeat.com and BannerWorld.com, leading website updates through WordPress and collaborating with stakeholders to improve functionality and user experience. Additionally, I craft strategies that bridge product and marketing efforts, driving engagement and enhancing brand visibility. I am passionate about applying creative problem-solving and data-driven insights to deliver impactful digital solutions and am eager to advance my career in product management as a Digital Innovator.
Work
March 2024 – Present
Los Angeles, CA
Lead website updates using WordPress to optimize user experience, ensuring web pages are visually compelling, feature high-quality product descriptions, and align with company standards. Develop and execute social media strategies to strengthen brand visibility and audience engagement for BannerWorld.com and StepRepeat.com. Collaborate cross-functionally with stakeholders to align digital experiences with broader product and marketing goals.
October 2023 – October 2024
Beverly Hills, CA
Operated Nexus and Opera software to coordinate and fulfill guest requests, manage room allocations, and facilitate recognition deliveries, consistently demonstrating attention to detail and timely completion. I also exhibited strong written and verbal communication skills by interacting with over 300 customers daily via phone and email. Additionally, I analyzed guest feedback using Nexus and Opera software, enabling data-informed decisions and actionable recommendations to improve guest satisfaction.
September 2022 – June 2023
San Luis Obispo, CA
Led usability testing studies and managed the entire lifecycle, from participant recruitment to analysis, identifying critical pain points that significantly improved product engagement and user satisfaction. Through the results of our usability testing, our team was able to achieve a 33% increase in task success rates and a 24% reduction in task completion times, resulting in a more intuitive digital experience.
Links
GitHub